International Orders

We ship worldwide via FedEx. But there are a few things that you need to know.


Status September 2016

Due to the legal framework a delivery in the EU countries is currently not possible!
Shipment completely blocked: Bahrain, Malaysia, Mexico, Saudi Arabia, Taiwan, Turkey, EU-members
Shipment partially blocked:
 

Are e-cigarettes legal in your country?

Before you order from us, please inform yourself about the laws in your country. If e-cigarettes or liquids with nicotine are forbidden we suggest not to order from us. We are not responsible for any customs confiscations and can’t refund if there are problems reasoned by your local legislation.

If you want to order anyway we can offer you to ship via German Post. You need to know that this way of shipping is not insured and if it gets lost we can not ship out again or refund the money.
German Post is with tracking number but much slower than FedEx. Usually it takes about one week to with German Post until you get it, but sometimes it can need more time. You also need to know that the maximum weight is 500g and the sizes are also limited.

If you want us to ship an order via German Post please contact us before you place your order! This way of shipping is not available for every country and we need to confirm first.

Payment

You can choose between many different payments. We propose to use credit card, paypal or moneyorder (you need to take care of the bank fees). If you want to pay with credit card, you need to know that you can only pay with a Visa.

Please notice that we will not ship orders with an total amount higher than 1000€ due to export restrictions and custom regulations.

Shipping

Usually we ship all orders the same day we received the payment before 13 PM Berlin time.

Sometimes, for example when we release new products and have many orders, we cannot ship all orders the same day, because of export restrictions here in Germany.

You can contact our support any time, they can tell you the planned shipping date. Usually all support email will be answered within 24-hours on working days. We do not work on the weekend.

Shipping documents / Customs

If we prepare your order for shipping we will print your invoice and we declare your package with the true value. We have very strict controlls here and because of this we can not lower the value of your package or fake the customs invoice.

To avoid problems we suggest not to order nicotine juices if you are not sure, that you are allowed to import nicotine.

We will not write e-cigarette on the customs document, we will write metal parts to avoid any trouble.


 

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